IT Operations management is an area of business concerned with the production and tracking of goods, finances and IT services. It involves the responsibility of ensuring that IT operations are efficient in terms of using as little resource as needed, and effective in terms of meeting requirements.
IT operations management is part of IT portfolio management and follows a multi-step process to ensure investments are aligned with corporate objectives. IT Infrastructure & applications are not standalone elements of your IT operations, they represent interrelated elements of your business operations.
Key objectives of the operations management is to
One of the key skills for an IT Operations Management team is Strong analytical and problem-solving skills. Infrastructure and operations (I&O) leaders are facing historic challenges based on the explosion of data from machines. Mobile, social, cloud and big data technologies are converging, creating an explosion of information access and usage.
There is a strong need for monitoring key data and having access to that at all times for an operations manager. From Gartner’s maturity model, one thing is clear, continuous monitoring is key at all levels of the maturity levels. The other thing which is becoming clear is having access to this IT information at all times.
The big challenge is providing a report for the higher level executives for a weekly snapshot of what happened within your enterprise IT Environment. The key questions they have is how many incidents were critical, how quickly were they resolved, how are we doing this week vs last week and how did we do compared to last year. That is a lot of information coming from a lot of systems – enterprise performance monitoring, enterprise security monitoring, enterprise incident monitoring … the list goes on. Usually, your executives don’t care about real time reports because it’s not their job to monitor systems real-time. Finally, somebody eventually has to export the data into Excel or CSV. We at Secondprism have seen cases where this is a big pain but not enough of a big pain to do a data warehouse project. You might ask why – the real reason is this not a Business user’s painpoint but an IT painpoint which can always be managed within IT.
What are some of the easy solutions to provide a snazzy Web and mobile dashboard for your IT Operations Management team ?
Like mentioned earlier, your data will be sourced from multiple systems – Enterprise Security, Enterprise Incident management , your ticketing system and others. You would higly likely extract that information into Excel or CSV and then run some charts within those packaged solutions. After this, you would probably cut and copy those charts into powerpoint to provide a presentation.
The better alternative is to upload that Excel or CSV document into Secondprism or even email that to firstname.lastname@example.org . The report link can be security enabled so that only your company has access to it. Now they can start comparing IT event distribution, check how many of them were critical, Do Data Slices so that do a weekly operation metrics comparison.